If you are looking for an external and objective view of the quality of your services, mystery shopping is for you. Based on predetermined quality criteria, we check whether your office and employees measure up to the rules, values and other requirements that you have set. Abuses by employees that the employer is unaware of can also be detected in this way. This is a widely used technique that is even used by the Belgian government to detect infringements of the prohibition on selling certain products such as alcohol to minors.
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